I answered the phone on the second ring. I knew from the caller ID that it was a telemarketer of some kind.
"Hello. May I please speak with William?" The voice on the phone asked.
"This is William."
"I am calling on behalf of TD Bank and I wanted to ask you a few questions regarding your recent transaction."
"Is this some kind of survey?" I asked.
"We only use TD Bank for our car payment. Every now and then I will drop off a check at the local branch." I explained hoping to avoid the survey.
Lauren was out and Max and Wyatt were running around like wild Indians (I am sure that wild Indians is not a political correct phrase but that was what they were doing, flapping their hands over their mouths while screaming). You are probably thinking that I should have just declined to do the survey. Well I know that the person calling me is just trying to do his job. I work in sales and I am constantly using the phone and I know how difficult it is to get people to listen. Most times I will listen to a telemarketer or a survey-taker. Again they have a job to do.
I used to hate getting junk mail; fliers, credit card offers, free trip offers and all of the other junk mail. I used to think junk mail was such a waste. Then one time during an email exchange I found out that one of my very dear blogger friend's husband worked in the junk mail business. I am sure they do not call it junk mail business but something like Direct Marketing. Now I look at every piece of junk mail. Why? Because it is some one's job. Not just one person but many. Somebody had to design the mail. Someone had to make the presentation and sale to their end customer to approve the final product. And, yes, a postal worker had to deliver the mail. People just trying to make living. Now, I appreciate the junk mail.
I know there are arguments out there about the environment and saving trees but I know that I have received fliers about saving the environment in junk mail form. I also know that the person who is trying to stop junk mail to save the environment, is just doing their job, and the fact that junk mail exists gives them a job. Think about it.
"It will only take a few minutes of your time." The man said.
"Okay. Make it quick."
He then asked me questions about the service I received and if the tellers were friendly and if the transaction was done in a quick and timely manner. I was to answer his questions with "very satisfied", "mostly satisfied", "dissatisfied" and "Very dissatisfied" (that's what she said). I answered "mostly" to all. Every time I answered a questions I could hear him click the keys on his computer documenting my answers. The entire survey took about 8 minutes. He then asked me if there was anything I would like to add.
"Yes." I said. "The actual transaction, at the bank branch, that we were just discussing, took a total time of 3 minutes to complete. Your survey took 8 minutes. If you add these 8 minutes to the 3 minutes at the bank for one transaction, that is a total of 11 minutes, which, as far as I am concerned, is too long for one simple transaction."
There was silence on the other end of the line. I did not hear him clicking his computer.
"Excuse me?"I said.
"Yes. Sorry sir." He said. "I have been doing these surveys for a while now and that is the first time anyone has pointed that out to me. Thank you for your time."
He hung up. I felt all smug in my "11 minute bank transaction" answer. I was the first person to ever point that out. I felt pretty smart. That was the first time any one ever pointed that out...then it hit me. He was being sarcastic. And it was too late to change my answers about being satisfied.
*The Tangent style of writing is credited to MRTL and was used in accordance to all copy right and by-laws and credit, although strict written consent was not obtained prior to the posting.